Terms & Conditions
Last Updated: February 19, 2026
1. Agreement to Terms
By accessing and using this website and our services, you agree to be bound by these Terms & Conditions. If you do not agree to any part of these terms, you may not use our services. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance of any changes.
2. Services Description
We provide D2C pet brand growth services, including but not limited to performance marketing strategy, paid acquisition optimization (Meta & Google Ads), retention and subscription services, conversion rate optimization, and growth analytics. Our services are provided on an as-is basis. We do not guarantee specific results, ROAS targets, or revenue outcomes, as success depends on multiple factors including market conditions, brand positioning, and execution quality.
3. User Responsibilities
You agree to use our website and services only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment. You agree not to harass, threaten, or defame any person. You are solely responsible for maintaining the confidentiality of your account credentials and any activities that occur under your account.
4. Intellectual Property Rights
All content on our website, including text, graphics, logos, images, and software, is the property of our company or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written permission. Client-specific strategies and reports developed by our team remain our intellectual property unless otherwise agreed in a separate contract.
5. Limitation of Liability
In no event shall our company be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, arising from your use of or inability to use our services, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amounts you have paid us for services in the preceding 12 months.
6. Disclaimers
Our website and services are provided on an 'as is' and 'as available' basis. We make no warranties, expressed or implied, regarding the website or services. We do not warrant that our services will be uninterrupted, error-free, or free from viruses. While we strive for accuracy in all communications, we do not guarantee the accuracy of any information provided.
7. Payment and Fees
Pricing and payment terms are determined based on the scope of services and engagement model. Invoices are due as specified in your agreement. Late payments may incur interest charges at the rate of 1.5% per month or the maximum legal rate, whichever is less. We reserve the right to suspend services for non-payment after 30 days of the due date.
8. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during our engagement. This includes client data, strategy details, and performance metrics. However, we may reference client success (with anonymization) in case studies and presentations unless specifically prohibited in writing.
9. Termination of Services
Either party may terminate the engagement with written notice as specified in the service agreement. Upon termination, you remain responsible for all fees accrued up to the termination date. We may terminate services immediately if you breach these terms or fail to pay invoices.
10. Data and Analytics
During our engagement, we may collect and analyze data related to your marketing campaigns, website performance, and customer behavior. This data belongs to your business. We retain the right to use anonymized, aggregated insights for industry analysis and reporting purposes.
11. Third-Party Services
Our services often involve integration with third-party platforms (Meta, Google, email providers, etc.). You are responsible for complying with the terms and policies of these platforms. We are not liable for any issues arising from third-party service failures or policy changes.
12. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction where our business is registered. You agree to submit to the exclusive jurisdiction of the courts in that location for any disputes arising from these terms or our services.
13. Dispute Resolution
In the event of a dispute, we encourage good-faith negotiation between the parties. If negotiation fails, disputes may be resolved through mediation or arbitration before resorting to litigation. The prevailing party in any legal action may recover reasonable attorney fees and costs.
14. Entire Agreement
These Terms & Conditions, along with any service agreements and privacy policy, constitute the entire agreement between you and our company regarding your use of our services and website. Any previous agreements, understandings, or negotiations are superseded by these terms.
15. Contact Information
For questions regarding these Terms & Conditions or to report violations, please contact us at legal@petcaregrowth.com or through our contact form. We are committed to addressing any concerns promptly and professionally.
Have Questions About Our Terms?
Our legal team is here to clarify any aspect of these terms or discuss custom agreements for your D2C pet brand partnership.
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